RS-R USA makes every effort to ensure that information is accurate and up-to-date. However, all technical information is approximate and may vary based on individual vehicle factors. Prices are subject to change without notice.
Returns and Exchanges
Return for exchange or refund for all items will be allowed within 14 days upon delivery of the item(s). We will not accept any returns or exchanges after the allowed time.
There will be no return, exchange, or refunds on merchandise that shows signs of having been installed, mounted, modified, scratched, painted, defaced, or replaced by the factory or used part(s). All authorized return merchandise must be unused and in its original saleable packaging. All packaging, documentation, warranty cards, instructions, and hardware must also be returned, or the customer will be charged.
It is the customer’s responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item(s) from being damaged in transit. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. Your Invoice and/or Packing Slip must also be returned. All returns must be prepaid – no collect shipments will be accepted. We recommend insuring the returned item(s) for its full value to protect against loss with the carrier.
All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by RS-R USA. Return products will be refused without an RMA#. An RMA# does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.
The original shipping and handling charges are non-refundable. It is the responsibility of the customer/installer to verify the correct application of the parts before installation. A 25% restocking fee will be assessed on all authorized returns.
Shipping
RS-R USA currently ships all in-stock Springs and Coilovers within the USA using UPS Ground with Signature Required. Smaller items such as RAN-UP may be shipped using USPS Priority Mail. If an item is not in stock at the USA location but available in Japan, air freight from Japan is available for a fee.
In-stock orders are not guaranteed to ship the same day they are received. Please allow 1-2 business days for in-stock items to ship out from our facility. We are open Monday-Friday from 9 AM-6 PM Pacific Standard Time (PST) and closed on weekends and most major holidays
Shipping time estimates through UPS Ground and USPS are 1-5 business days. We can not guarantee if an item will arrive by the estimated time. Delays may occur.
UPS does not deliver on Weekends or Holidays. For more information, please visit the UPS website: https://www.ups.com/us/en/support/shipping-support/shipping-services/holiday-shipping-schedule.page
RS-R USA reserves the right to hold any order for suspected fraud.
RS-R USA DOES NOT REFUND SHIPPING CHARGES
Shipping Error
If you receive an incorrect item(s) due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s).
Shortage/Damaged Shipment
All items are inspected and packed carefully before it leaves our facility. If there is a shortage of item(s) or damaged shipment, claims must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s). Please keep all shipping cartons and packing material.
Shipping FAQ
No. We do not provide pick-up services at our facility. If purchasing from our online website, your order will automatically be shipped to your address. For pick up services, please contact one of our dealers
Shipping prices are calculated based on the weight, dimension and value of the product and the distance from our facility in Anaheim, CA to the buyer’s address via the UPS shipping program
No. We do not ship to PO Boxes as we require a signature upon delivery.
For security purposes, we only ship to the card’s billing address.
To ship to a different address, please purchase from one of our authorized dealers.
I would like to use another form of payment that is not a Master or Visa card.
To use a different form of payment, please purchase from one of our authorized dealers.
Once a tracking number is provided, please contact the shipping carrier regarding any delivery note or instructions you may have.
Shipping
RS-R USA currently ships all in-stock Springs and Coilovers within the USA using UPS Ground with Signature Required. Smaller items such as RAN-UP may be shipped using USPS Priority Mail. If an item is not in stock at the USA location but available in Japan, air freight from Japan is available for a fee.
In-stock orders are not guaranteed to ship the same day they are received. Please allow 1-2 business days for in-stock items to ship out from our facility. We are open Monday-Friday from 9 AM-6 PM Pacific Standard Time (PST) and closed on weekends and most major holidays
Shipping time estimates through UPS Ground and USPS are 1-5 business days. We can not guarantee if an item will arrive by the estimated time. Delays may occur.
UPS does not deliver on Weekends or Holidays. For more information, please visit the UPS website: https://www.ups.com/us/en/support/shipping-support/shipping-services/holiday-shipping-schedule.page
RS-R USA reserves the right to hold any order for suspected fraud.
RS-R USA DOES NOT REFUND SHIPPING CHARGES
Shipping Error
If you receive an incorrect item(s) due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s).
Shortage/Damaged Shipment
All items are inspected and packed carefully before it leaves our facility. If there is a shortage of item(s) or damaged shipment, claims must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s). Please keep all shipping cartons and packing material.
Shipping FAQ
No. We do not provide pick-up services at our facility. If purchasing from our online website, your order will automatically be shipped to your address. For pick up services, please contact one of our dealers
Shipping prices are calculated based on the weight, dimension and value of the product and the distance from our facility in Anaheim, CA to the buyer’s address via the UPS shipping program
No. We do not ship to PO Boxes as we require a signature upon delivery.
For security purposes, we only ship to the card’s billing address.
To ship to a different address, please purchase from one of our authorized dealers.
I would like to use another form of payment that is not a Master or Visa card.
To use a different form of payment, please purchase from one of our authorized dealers.
Once a tracking number is provided, please contact the shipping carrier regarding any delivery note or instructions you may have.
Warranty Policy
All RS-R USA products come with a limited warranty covering manufacturing defects. All lowering springs are covered for 3 years or 36,000 miles (whichever comes first) from the date of purchase. All coilovers and coilover accessories are covered for 1 year or 12,000 miles (whichever comes first) from the date of purchase. Warranty coverage applies to the original purchaser and is non transferable.
Warranty is excluded on any product that:
All warranty claims require an RMA number. The buyer can request an RMA number from the dealer/distributor they originally purchased. Any product submitted for a warranty claim must complete a vehicle inspection form and provide a sales receipt verifying the product and its purchase.
RS-R USA will not accept any products returned without an accompanying RMA number, sales receipt, and vehicle inspection form. C.O.D or collect shipments will be refused.
WARRANTY DOES NOT COVER ANY COST OR LABOR INCURRED FOR INSPECTION, REMOVAL, REINSTALLATION, OR SHIPPING TO RS-R USA. WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, DAMAGE TO THE VEHICLE OR COMPONENTS OF THE VEHICLE, ANY OTHER TYPE OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR INDIRECT DAMAGES.
RS-R USA will repair, replace, or refund the purchase price of the defective product at RS-R USA’s discretion upon completion of inspection and verification of a product defect.
Outgoing warranty shipping costs from RS-R USA will be covered by RS-R USA and will be shipped via UPS GROUND w/ Signature Required. .
Special Order Items
Items not regularly stocked at RS-R USA’s facility can be ordered from Japan as a special order item. Special order items must be paid in full before processing an order. If a special order item is canceled before it has shipped, there will be a 5% cancellation fee. We are unable to cancel any orders that have shipped. All sales are final, and there are no returns, refunds, or exchanges once an order has shipped. A 7.75% sales tax will apply if you are based in California, USA.
All special order items may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from RS-R USA are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through RS-R USA may result in additional charges.
Special order items are not covered under RS-R USA’s product warranty policy unless it has previously been tested by RS-R USA on USA domestic vehicles. For a list of special order items covered under warranty, please refer here.