Policies

Returns and Exchanges

Return for exchange or refund for all items will be allowed within 14 days upon delivery of the item(s). We will not accept any returns or exchanges after the allowed time.

There will be no return, exchange, or refunds on merchandise that shows signs of having been installed, mounted, modified, scratched, painted, defaced, or replaced by the factory or used part(s). All authorized return merchandise must be unused and in its original saleable packaging. All packaging, documentation, warranty cards, instructions, and hardware must also be returned, or the customer will be charged.

It is the customer’s responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item(s) from being damaged in transit. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. Your Invoice and/or Packing Slip must also be returned. All returns must be prepaid – no collect shipments will be accepted. We recommend insuring the returned item(s) for its full value to protect against loss with the carrier.

All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by RS-R USA. Return products will be refused without an RMA#. An RMA# does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.

The original shipping and handling charges are non-refundable. It is the responsibility of the customer/installer to verify the correct application of the parts before installation. A 25% restocking fee will be assessed on all authorized returns.

Shipping 

RS-R USA currently ships all in-stock Springs and Coilovers within the USA using UPS Ground with Signature Required. Smaller items such as RAN-UP may be shipped using USPS Priority Mail. If an item is not in stock at the USA location but available in Japan, air freight from Japan is available for a fee.

In-stock orders are not guaranteed to ship the same day they are received. Please allow 1-2 business days for in-stock items to ship out from our facility. We are open Monday-Friday from 9 AM-6 PM Pacific Standard Time (PST) and closed on weekends and most major holidays

Shipping time estimates through UPS Ground and USPS are 1-5 business days. We can not guarantee if an item will arrive by the estimated time. Delays may occur.

UPS does not deliver on Weekends or Holidays. For more information, please visit the UPS website:  https://www.ups.com/us/en/support/shipping-support/shipping-services/holiday-shipping-schedule.page

RS-R USA reserves the right to hold any order for suspected fraud.

RS-R USA DOES NOT REFUND SHIPPING CHARGES

• Shipping charges will only be refunded if the carrier has deemed the package lost in transit.

Shipping Error

If you receive an incorrect item(s) due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s).

Shortage/Damaged Shipment

All items are inspected and packed carefully before it leaves our facility. If there is a shortage of item(s) or damaged shipment, claims must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s). Please keep all shipping cartons and packing material.

Shipping FAQ

Can I pick up an order at your facility?

No. We do not provide pick-up services at our facility. If purchasing from our online website, your order will automatically be shipped to your address. For pick up services, please contact one of our dealers

How is shipping cost calculated?

Shipping prices are calculated based on the weight, dimension and value of the product and the distance from our facility in Anaheim, CA to the buyer’s address via the UPS shipping program

Can you ship to a PO BOX?

No. We do not ship to PO Boxes as we require a signature upon delivery.

Why do you only ship to the card’s billing address?

For security purposes, we only ship to the card’s billing address.

What if I need to ship to a different address?

To ship to a different address, please purchase from one of our authorized dealers.

I would like to use another form of payment that is not a Master or Visa card.

To use a different form of payment, please purchase from one of our authorized dealers.

I need to add a delivery note/instructions

Once a tracking number is provided, please contact the shipping carrier regarding any delivery note or instructions you may have.

Where do you ship to?

• RS-R USA’s online website restricts shipments to the USA (does not include territories).
• If you are based in Canada, please contact our office in your country: https://www.rs-r.ca/
• If you are based in Hong Kong, please contact our office in your country
• If you are based in Australia/New Zealand, please contact our office in your country: https://www.rs-rsuspension.com.au/
• If you are not based in one of the countries listed above, please contact us at [email protected] regarding the possibility of shipping to your country.
• All international shipments may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from RS-R USA are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through RS-R USA may result in additional charges.

Shipping 

RS-R USA currently ships all in-stock Springs and Coilovers within the USA using UPS Ground with Signature Required. Smaller items such as RAN-UP may be shipped using USPS Priority Mail. If an item is not in stock at the USA location but available in Japan, air freight from Japan is available for a fee.

In-stock orders are not guaranteed to ship the same day they are received. Please allow 1-2 business days for in-stock items to ship out from our facility. We are open Monday-Friday from 9 AM-6 PM Pacific Standard Time (PST) and closed on weekends and most major holidays

Shipping time estimates through UPS Ground and USPS are 1-5 business days. We can not guarantee if an item will arrive by the estimated time. Delays may occur.

UPS does not deliver on Weekends or Holidays. For more information, please visit the UPS website:  https://www.ups.com/us/en/support/shipping-support/shipping-services/holiday-shipping-schedule.page

RS-R USA reserves the right to hold any order for suspected fraud.

RS-R USA DOES NOT REFUND SHIPPING CHARGES

• Shipping charges will only be refunded if the carrier has deemed the package lost in transit.

Shipping Error

If you receive an incorrect item(s) due to our error, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge upon receipt of the incorrect part(s). All shipping errors must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s).

Shortage/Damaged Shipment

All items are inspected and packed carefully before it leaves our facility. If there is a shortage of item(s) or damaged shipment, claims must be reported to RS-R USA at [email protected] within 48 hours upon delivery of the item(s). Please keep all shipping cartons and packing material.

Shipping FAQ

Can I pick up an order at your facility?

No. We do not provide pick-up services at our facility. If purchasing from our online website, your order will automatically be shipped to your address. For pick up services, please contact one of our dealers

How is shipping cost calculated?

Shipping prices are calculated based on the weight, dimension and value of the product and the distance from our facility in Anaheim, CA to the buyer’s address via the UPS shipping program

Can you ship to a PO BOX?

No. We do not ship to PO Boxes as we require a signature upon delivery.

Why do you only ship to the card’s billing address?

For security purposes, we only ship to the card’s billing address.

What if I need to ship to a different address?

To ship to a different address, please purchase from one of our authorized dealers.

I would like to use another form of payment that is not a Master or Visa card.

To use a different form of payment, please purchase from one of our authorized dealers.

I need to add a delivery note/instructions

Once a tracking number is provided, please contact the shipping carrier regarding any delivery note or instructions you may have.

Where do you ship to?

• RS-R USA’s online website restricts shipments to the USA (does not include territories).
• If you are based in Canada, please contact our office in your country: https://www.rs-r.ca/
• If you are based in Hong Kong, please contact our office in your country
• If you are based in Australia/New Zealand, please contact our office in your country: https://www.rs-rsuspension.com.au/
• If you are not based in one of the countries listed above, please contact us at [email protected] regarding the possibility of shipping to your country.
• All international shipments may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from RS-R USA are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through RS-R USA may result in additional charges.

Warranty Policy 

All RS-R USA products come with a limited warranty covering manufacturing defects. All lowering springs are covered for 3 years or 36,000 miles (whichever comes first) from the date of purchase. All coilovers and coilover accessories are covered for 1 year or 12,000 miles (whichever comes first) from the date of purchase. Warranty coverage applies to the original purchaser and is non transferable.

Warranty is excluded on any product that:

1. Has been improperly installed or has not been properly installed by a qualified, licensed auto mechanic experienced in the installation and removal of suspension products
2. Has been improperly serviced, misused or modified, altered or subject to abuse, negligence, accident or collision
3. has been installed on any vehicle used for racing or racing type activities, rallying, or off-road use.
4. has been installed on any vehicle that has carried loads exceeding the automobile manufacturer’s vehicle weight limit.
5. has been installed on any year, make, model, or trim of vehicle that differs from RS-R USA’s website (www.rs-r.com) product description of the year, make, model, or trim of vehicle.
6. has been exported outside of the USA
7. has been purchased outside of the USA and then imported to the USA
8. is a special order item that has not previously been tested by RS-R USA on USA domestic vehicles
9.  Is presented for warranty coverage by a person other than the purchaser
10. Has been installed on a vehicle that has been modified

All warranty claims require an RMA number. The buyer can request an RMA number from the dealer/distributor they originally purchased. Any product submitted for a warranty claim must complete a vehicle inspection form and provide a sales receipt verifying the product and its purchase.

RS-R USA will not accept any products returned without an accompanying RMA number, sales receipt, and vehicle inspection form. C.O.D or collect shipments will be refused.

WARRANTY DOES NOT COVER ANY COST OR LABOR INCURRED FOR INSPECTION, REMOVAL, REINSTALLATION, OR SHIPPING TO RS-R USA. WARRANTY DOES NOT COVER CONSEQUENTIAL DAMAGES, LOSS OF TIME OR REVENUES, INCONVENIENCE, LOSS OF USE OF THE VEHICLE, DAMAGE TO THE VEHICLE OR COMPONENTS OF THE VEHICLE, ANY OTHER TYPE OF CONSEQUENTIAL DAMAGES, OR OTHER INCIDENTAL OR INDIRECT DAMAGES.

RS-R USA will repair, replace, or refund the purchase price of the defective product at RS-R USA’s discretion upon completion of inspection and verification of a product defect.

Outgoing warranty shipping costs from RS-R USA will be covered by RS-R USA and will be shipped via UPS GROUND w/ Signature Required. .

• RS-R USA provides and makes available this website. By using the website located at “www.rs-r.com” and the pages, features, information, content, applications and services contained therein from time to time (collectively, the “Service”), you agree to these terms and conditions (“Terms and Conditions” or this “Agreement”), whether you are a “Visitor” (which means that you simply browse the Service) or you are a “Member” (Which means that you have registered or transacted with the Service or a component thereof). The term “User” refers to the Visitor or a Member. if you do not agree to these Terms and Conditions, you should not use this service. RS-R USA reserves the right to make changes on the Service and these Terms and Conditions at any time.
• Product Purchase: RS-R USA may offer products for sale as part of the Service. RS-R USA reserves the right to change the descriptions, specifications, and prices of the products offered on the Service without notice and at any time. RS-R USA does not warrant that such descriptions, specifications and prices of such products are accurate, complete or current at all times. Such products may not be available for delivery to your country of residence. Our delivery to you of an email confirmation following your placement of an order does not constitute our acceptance of such order, and we reserve the right to reject such order or limit the quantity of products under such order.
• Trademarks and Copyrights:  RS-R, RAN-UP, Sports*I, Black*I, Down Sus, Superdown Sus, Half Down Sus, Ti2000, RAN-UP Powersports and EX-MAG trademarks and service marks of RS-R is owned by RS-R USA. Unauthorized use of these trademarks is prohibited by law. Nothing on this Service or in this Agreement should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Service without the prior written consent of RS-R USA specific for each such use. The Trademarks may not be used to disparage RS-R USA, RS-R USA products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. Use of any Trademarks as part of a link to or from any website is prohibited without RS-R USA prior written consent. All goodwill generated from the use of any RS-R USA Trademark shall inure to RS-R USA website. All designs, Web pages and source code comprising the Service are copyrighted or licensed by RS-R USA. All rights reserved.
• Restrictions of Use: All content and material on the Service, such as text, graphics, video, audiovisual works, logos, photographs, icons, images, audio clips and software, are the property of RS-R USA and are protected by United States and international copyright laws. The compilation of all content and material on the Service is the exclusive property of RS-R USA  and protected by U.S. and international copyright laws. Notwithstanding the foregoing,RS-R USA is not responsible for Content (as defined below) posted, submitted or transmitted by Users of the Service. Content and material from the Service and any other website owned, operated, licensed, or controlled by RS-R USA may not be copied, except by a User solely for his or her personal use, and such content and material may not be distributed, republished, uploaded, posted, or transmitted in any way, without the prior written consent of RS-R USA. Modification or use of the content or material for any other purpose would violate RS-R USA and/or its licensors’ intellectual property rights. The content and material on the Service is provided for lawful purposes only. In the event you download software from the Service, the software, including any files, images, video or other audiovisual works incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed non-exclusively to you by RS-R USA and/or its licensors. RS-R USA does not transfer title to the Software to you. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form. The Software is further subject to United States export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of United States export laws. Downloading or using the Software is at your sole risk.
• Any other intellectual property embodied in the Service or RS-R USA products, including without limitation patents, issued or pending, are the sole property of RS-R USA and/or its licensors.

• The Service may link to other websites which are not maintained by RS-R USA and which are owned and operated by third parties. You acknowledge that RS-R USA is not responsible for the operation of, or content located on or through, any third-party websites. The inclusion of a link to such website does not imply endorsement by RS-R USA and/or the Service. Viewing of any website linked to the Service is at your own risk.

• THE RS-R USA PARTIES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY CAUSED BY THE SERVICE OR ANY CONTENT ON THE SERVICE, INCLUDING, BUT NOT LIMITED TO, ANY ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, FAILURE OF PERFORMANCE OR COMPUTER VIRUS. THE RS-R USA PARTIES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE CONTENT OR MATERIALS ON THE SERVICE EVEN IF THERE IS NEGLIGENCE BY THE RS-R USA PARTIES OR IF AN AUTHORIZED REPRESENTATIVE OF THE RS-R USA PARTIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BOTH. THE RS-R USA PARTIES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM LINKING TO ANY THIRD-PARTY WEBSITE.

Special Order Items 

Items not regularly stocked at RS-R USA’s facility can be ordered from Japan as a special order item. Special order items must be paid in full before processing an order. If a special order item is canceled before it has shipped, there will be a 5% cancellation fee. We are unable to cancel any orders that have shipped. All sales are final, and there are no returns, refunds, or exchanges once an order has shipped. A 7.75% sales tax will apply if you are based in California, USA.

All special order items may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from RS-R USA are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through RS-R USA may result in additional charges.

Special order items are not covered under RS-R USA’s product warranty policy unless it has previously been tested by RS-R USA on USA domestic vehicles. For a list of special order items covered under warranty, please refer here.