Customer Service

• Defective Products: Please contact us within 7 days of receiving the item for defective products to receive the RMA#. Defective products will be issues an exchange for the same product at no additional cost.
• All other returns: Return for exchange or refund for All items will be allowed within 14 Calendar days from the receipt of merchandise. All authorized return merchandise must be unused and in its original sale-able packaging. All packaging, documentation, warranty cards, instructions and hardware MUST also be returned. Your Invoice and/or Packing Slip must also be returned. All returns must be prepaid – no collect shipments will be accepted. Insure the returned parts for its full value to protect again loss with the carrier.  There will be no return or exchange on merchandise that shows signs of having been installed, modified or painted. All returns are subject to a 25% restocking fee. No refund on shipping charges will be issues. All return products must have a RETURN MATERIAL AUTHORIZATION# (RMA#) issued by RS-R USA. Return products will be refused without an RMA#.
• Please mail all returns with RMA# to: RS-R USA, 3490 E Miraloma Ave, Anaheim, CA 92806

• RS-R USA currently ships all in-stock Springs and Coilovers to the USA using UPS. Smaller items such as RAN-UP may be shipped using USPS. In the case that the item is not in stock at the USA location but available in Japan, airfreight from Japan is available for a reasonable fee.
• UPS does not deliver on Weekends or Holidays.
• In-stock orders are not guaranteed to ship the same day they are received. All orders received for in-stock items ship within 1 business day.
• RS-R USA reserves the right to hold any order for suspected fraud.

All RS-R USA products come with a limited warranty covering the manufacture’s defects. All lowering springs are covered for 3 years or 36,000 miles (whichever comes first) from the date of purchase. All coilovers are covered for 1 year or 12,000 miles (whichever comes first) from the date of purchase.  Warranty coverage applies to the original purchaser and is nontransferable.

WARRANTY DOES NOT COVER ANY COST OR LABOR INCURRED FOR INSPECTION, REMOVAL, REINSTALLATION, OR SHIPPING TO RS-R USA.

Warranty is excluded on any product that:

a)    shows signs of modification, abuse, improper installation, or improper usage.
b)    has been installed on any vehicle used for racing, rally, or off-road use.
c)    has been installed on any vehicle that has carried loads exceeding the automobile manufacturer’s vehicle weight limit.
d)    has been install on any year, make, model, or trim of vehicle that differs from RS-R USA’s website (www.rs-r.com) product description of the year, make, model, or trim of vehicle.

All warranty claims require an RMA number.  An RMA number can be requested from the dealer/distributor from which the product has been originally purchased.  Any product submitted for a Warranty claim must complete a vehicle inspection form and provide a sales receipt verifying the product and its purchase.

RS-R USA will not accept any products returned without an accompanying RMA number, sales receipt, and vehicle inspection form.

RS-R USA will repair, replace, or refund the purchase price of the defective product upon completion of inspection and verification of a product defect.

Outgoing warranty shipping costs from RS-R USA will be covered by RS-R USA and will be shipped via UPS GROUND.

• RS-R USA provides and makes available this website. By using the website located at “www.rs-r.com” and the pages, features, information, content, applications and services contained therein from time to time (collectively, the “Service”), you agree to these terms and conditions (“Terms and Conditions” or this “Agreement”), whether you are a “Visitor” (which means that you simply browse the Service) or you are a “Member” (Which means that you have registered or transacted with the Service or a component thereof). The term “User” refers to the Visitor or a Member. if you do not agree to these Terms and Conditions, you should not use this service. RS-R USA reserves the right to make changes on the Service and these Terms and Conditions at any time.
• Product Purchase: RS-R USA may offer products for sale as part of the Service. RS-R USA reserves the right to change the descriptions, specifications, and prices of the products offered on the Service without notice and at any time. RS-R USA does not warrant that such descriptions, specifications and prices of such products are accurate, complete or current at all times. Such products may not be available for delivery to your country of residence. Our delivery to you of an email confirmation following your placement of an order does not constitute our acceptance of such order, and we reserve the right to reject such order or limit the quantity of products under such order.
• Trademarks and Copyrights:  RS-R, RAN-UP, Sports*I, Black*I, Down Sus, Superdown Sus, Half Down Sus, Ti2000, RAN-UP Powersports and EX-MAG trademarks and service marks of RS-R is owned by RS-R USA. Unauthorized use of these trademarks is prohibited by law. Nothing on this Service or in this Agreement should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this Service without the prior written consent of RS-R USA specific for each such use. The Trademarks may not be used to disparage RS-R USA, RS-R USA products or services, or in any manner (using commercially reasonable judgment) that may damage any goodwill in the Trademarks. Use of any Trademarks as part of a link to or from any website is prohibited without RS-R USA prior written consent. All goodwill generated from the use of any RS-R USA Trademark shall inure to RS-R USA website. All designs, Web pages and source code comprising the Service are copyrighted or licensed by RS-R USA. All rights reserved.
• Restrictions of Use: All content and material on the Service, such as text, graphics, video, audiovisual works, logos, photographs, icons, images, audio clips and software, are the property of RS-R USA and are protected by United States and international copyright laws. The compilation of all content and material on the Service is the exclusive property of RS-R USA  and protected by U.S. and international copyright laws. Notwithstanding the foregoing,RS-R USA is not responsible for Content (as defined below) posted, submitted or transmitted by Users of the Service. Content and material from the Service and any other website owned, operated, licensed, or controlled by RS-R USA may not be copied, except by a User solely for his or her personal use, and such content and material may not be distributed, republished, uploaded, posted, or transmitted in any way, without the prior written consent of RS-R USA. Modification or use of the content or material for any other purpose would violate RS-R USA and/or its licensors’ intellectual property rights. The content and material on the Service is provided for lawful purposes only. In the event you download software from the Service, the software, including any files, images, video or other audiovisual works incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed non-exclusively to you by RS-R USA and/or its licensors. RS-R USA does not transfer title to the Software to you. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-perceivable form. The Software is further subject to United States export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of United States export laws. Downloading or using the Software is at your sole risk.
• Any other intellectual property embodied in the Service or RS-R USA products, including without limitation patents, issued or pending, are the sole property of RS-R USA and/or its licensors.

• The Service may link to other websites which are not maintained by RS-R USA and which are owned and operated by third parties. You acknowledge that RS-R USA is not responsible for the operation of, or content located on or through, any third-party websites. The inclusion of a link to such website does not imply endorsement by RS-R USA and/or the Service. Viewing of any website linked to the Service is at your own risk.

• THE RS-R USA PARTIES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY CAUSED BY THE SERVICE OR ANY CONTENT ON THE SERVICE, INCLUDING, BUT NOT LIMITED TO, ANY ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, FAILURE OF PERFORMANCE OR COMPUTER VIRUS. THE RS-R USA PARTIES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE CONTENT OR MATERIALS ON THE SERVICE EVEN IF THERE IS NEGLIGENCE BY THE RS-R USA PARTIES OR IF AN AUTHORIZED REPRESENTATIVE OF THE RS-R USA PARTIES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR BOTH. THE RS-R USA PARTIES WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING BUT NOT LIMITED TO, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM LINKING TO ANY THIRD-PARTY WEBSITE.